{"id":1695,"date":"2024-02-26T13:01:25","date_gmt":"2024-02-26T03:01:25","guid":{"rendered":"https:\/\/geneticsonline.com.au\/?page_id=1695"},"modified":"2025-01-14T09:29:57","modified_gmt":"2025-01-13T23:29:57","slug":"our-policies-refund-return-privacy","status":"publish","type":"page","link":"https:\/\/geneticsonline.com.au\/?page_id=1695","title":{"rendered":"Our Policies : Refund &#038; Return"},"content":{"rendered":"\n<p>At&nbsp;<strong>Genetics Online<\/strong>, we are committed to supporting our clients with professionalism and understanding. We recognize that unforeseen circumstances may occasionally affect your ability to attend a scheduled appointment. To ensure a smooth process, please review our appointment, cancellation, and refund policies carefully.<\/p>\n\n\n\n<p>By booking an appointment, you agree to the terms outlined below.&nbsp;<strong>Please ensure all outstanding fees are settled before scheduling future appointments.<\/strong><\/p>\n\n\n\n<p><strong>1. Appointment Confirmation and Payment<\/strong><\/p>\n\n\n\n<p>This policy ensures a secured time slot and smooth scheduling for all clients.<\/p>\n\n\n\n<p><strong>2. Cancellation Policy<\/strong><\/p>\n\n\n\n<p>We kindly request as much advance notice as possible if you need to cancel, as this allows us to offer the appointment to another client who may benefit.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Missed Appointment<\/strong> \/ <strong>Cancellations Within 24 Hours or No-Shows<\/strong>: We reserve the right to charge a cancellation fee no more than 50% of the complete booking charge.<\/li>\n<\/ul>\n\n\n\n<p>If you cancel and choose not to reschedule, your refund will be processed via\u00a0<strong>Westpac PayWAY<\/strong>, our secure third-party payment provider. Westpac PayWAY typically completes refunds within\u00a0<strong>5-10 business days<\/strong>\u00a0after the request is submitted.<\/p>\n\n\n\n<p><strong>3. Rescheduling Policy<\/strong><\/p>\n\n\n\n<p>If you need to reschedule, please provide at least&nbsp;<strong>48 hours\u2019 notice<\/strong>.<\/p>\n\n\n\n<p><strong>Refunds in Place of Rescheduling<\/strong>: If you prefer a refund instead of rescheduling, please contact us <a href=\"https:\/\/geneticsonline.com.au\/?page_id=1773\" data-type=\"page\" data-id=\"1773\">here<\/a>. Your refund will be processed via Westpac PayWAY and returned to your original payment method within\u00a0<strong>5-10 business days<\/strong>.<\/p>\n\n\n\n<p><strong>Rescheduling with 48+ Hours\u2019 Notice<\/strong>: We will reschedule your appointment at no additional cost or deposit.<\/p>\n\n\n\n<p><strong>4. Refund Processing<\/strong><\/p>\n\n\n\n<p>Refunds are handled securely through\u00a0<strong>Westpac PayWAY<\/strong>. Once we initiate a refund, we will transfer the amount to your original payment method within\u00a0<strong>5-10 business days<\/strong>. Please note that any initial transaction fees charged by Westpac PayWAY are non-refundable; however, no additional fees apply for the refund process.<\/p>\n\n\n\n<p><strong>5. How to Cancel or Reschedule<\/strong><\/p>\n\n\n\n<p>To cancel or reschedule your appointment, please contact us <a href=\"https:\/\/geneticsonline.com.au\/?page_id=1773\" data-type=\"page\" data-id=\"1773\">here<\/a> with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reason for Cancellation or Rescheduling<\/strong><\/li>\n\n\n\n<li><strong>Your Name<\/strong><\/li>\n\n\n\n<li><strong>Appointment Date and Time<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>6. Refund Confirmation<\/strong><\/p>\n\n\n\n<p>You will receive a confirmation email once your refund has been processed, detailing the refund amount and the expected timeframe for it to appear in your account.<\/p>\n\n\n\n<p><strong>7. Delayed or Missing Refunds<\/strong><\/p>\n\n\n\n<p>If you experience delays in receiving your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account.<\/li>\n\n\n\n<li>Contact your credit card company; processing times may vary.<\/li>\n\n\n\n<li>Contact your bank if additional delays occur.<\/li>\n<\/ol>\n\n\n\n<p>If you have taken these steps and still haven\u2019t received your refund, please reach out to us at <a href=\"https:\/\/geneticsonline.com.au\/?page_id=1773\" data-type=\"page\" data-id=\"1773\">here<\/a>.<\/p>\n\n\n\n<p><strong>8. Questions and Support<\/strong><\/p>\n\n\n\n<p>For any questions or further assistance regarding our policies, please don\u2019t hesitate to contact us. We are here to ensure a positive experience and are happy to support you.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At&nbsp;Genetics Online, we are committed to supporting our clients with professionalism and understanding. We recognize that unforeseen circumstances may occasionally affect your ability to attend a scheduled appointment. To ensure &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1695","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1695"}],"version-history":[{"count":6,"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1695\/revisions"}],"predecessor-version":[{"id":1781,"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1695\/revisions\/1781"}],"wp:attachment":[{"href":"https:\/\/geneticsonline.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}